We process all refunds and store credits within 6 business days of receiving your items. If after switching devices and using these browsers you’re still having trouble, please email us a screenshot of the page that displays so we can assist you further! Princess Polly is not responsible for non-Princess Polly items mistakenly returned, and may not be able to recover these items. We accept all major credit and debits cards, as well as PayPal. In the meantime, check out our bangin' New Arrivals for something else you might fall in love with! This usually takes anywhere from 2-10 working days. Your original installment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link. Condition is "Used". You can also email our team directly with all of the above to hi@princesspolly.com! HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN? I agree to the terms & conditions and to receive periodic promotional emails. Polly Plays Princess Ring is in very good condition. Easy! 2 - Prince Caspar 3 - Horse 4 - Carriage 5 - Dark pink Starlight Compact - LIGHTS UP! Make sure it’s valid for all items in your order (eg. Alllll over the world baby! Please submit your inquiry and we'll be in touch shortly. If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. Rare Vintage Bluebird 1992 Polly pocket Princess Polly’s Ice Kingdom, 100% Complete and in Mint Condition. We are working hard to make this is a better experience for our customers. You will receive an email with your new order number. It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. Once you receive the order, you're welcome to make a return with us. The only exceptions are Russia and Mexico. Free shipping for many products! Refunds are now offered on all orders. Depending on your payment method, funds may take up to 7 business days to post to your account. We’re constantly replenishing our most popular items, as well as adding new arrivals almost every day! You will receive shipping information once your order leaves Polly HQ! Please look closely at the pictures as they are a part of the description. Still no luck finding this one? All Items I sell come from a Smoke All refunds will be processed back to the original payment method used to place the order. HOW LONG WILL IT TAKE TO PROCESS MY RETURN? There may be restrictions in place with your details in the Afterpay system. SHIPPING: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you! All swimwear returns must have their hygiene seal intact. If you originally paid for your order with Afterpay and choose to return an item for store credit, your refund will be issued to a Princess Polly gift card rather than posting back to your Afterpay account. The cart is not currently shared between the website and the app but will be in the upcoming months. Find many great new & used options and get the best deals for Princess Polly Icona Playsuit Romper Red US 12 at the best online prices at eBay! When we receive your return parcel, we can then cancel the payment plan for your items sent back to us (less $6.99 if using our free returns label). Items may be returned within 30 days of delivery for an exchange, gift card, or refund. Please allow at least 6 business days for your return to be processed by our team. Receive 10% off just by signing up! So sorry babe! Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! If you’ve opted for an exchange we’ll let you know your new order deets via email once processed! By following the reset my password links you can safely and securely reset your password directly. When a return is submitted in our system, a label is created specifically for the items in that order. Minor paint imperfection on the back of her dress, as shown. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. USA returns shipping address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino Hills, CA 91710; NZ returns shipping address: Private Bag 208059, Highbrook, Auckland, NZ 2161 For US customers shipping to APO, FPO, DPO, and PO Box addresses, all orders will be shipped with 2-3 day delivery. Any exchanges requested that we do not have in stock will automatically be issued as a refund. You can shop all things fitness and activewear here too by our sister brand Bo+Tee. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. Promo code not applying? CAN I RETURN UNDERWEAR, EARRINGS OR COSMETICS? If you have ordered from our US store and your order number starts with #US, If you have ordered from our AU store and your order number starts with #AU. Polly pocket - Disney Princess Cinderella Carriage with horse, 4 princesses, prince, furnitures and more. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! Please have an image of the parcel ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Please note - if you would like to switch your exchange or store credit to a refund, $6.95 will be deducted from your total refund amount for use of our return label. As soon as you place your order, we’re on it – we know you need it fast! The carrier may take 24 hours to update tracking information online. Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. If you've placed an order and received a cancellation email from us, we're sorry about that. Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. Still no luck? I have removed all torn rubber clothing. Condition is "Used". Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours. We aim to process your return within about 6 business days of receiving the package. WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR STORE CREDIT? Therefore, it's important to keep up your AfterPay payments as AfterPay charges late fees for any overdue payments! Lower level has a cute little courtyard with gazebo, stairs, and a bench. I PAID WITH A GIFT CARD AND REQUESTED A REFUND, WHERE DOES THE MONEY REFUND TO? RETURNS: Our returns window is set to 30 days. We cannot set items aside for exchanges. Why aren’t the items I added to my cart on the website displaying in the app? Free shipping for many products! Good overall condition. The set has the original very often missing little polar bear called “snowy”. The US app is only available in $USD at this time, while the AU app is only available in $AUD. If you wish to use it on the USA Store, please email hi@princesspolly.com and we'll transfer it for you! If you previously had a gift card or store credit with us on our AUS Store, this will still be on the AUS Store. excludes cosmetics). Just make sure to check your junk/spam folder for the automated notification. Items can be returned within 30 days of delivery for a free exchange, gift card or refund. Gift cards are non refundable. The wishlist is not currently shared between the website and the app but will be in the upcoming months. It's important to keep up your payments in AfterPay … Unfortunately, this means we are unable to make any changes as it’s already being processed at the warehouse (literally within seconds). Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. For all other countries you may be charged duties and taxes upon entry into your country. If your items are out of stock and you have paid an additional amount, not to worry, you will be refunded in full back to your original form of payment. Phone: +1 855-818-1786  (Mon - Fri, 9am - 5pm PST). You can log in to your Afterpay account to view your updated payment schedule at any time! To begin the return process, please submit your International USA Princess Polly order return. Not to worry, just shoot us an email so we can help! You can also email our team directly with all of the above to hi@princesspolly.com! Tamsin as part of the Bay Window House playset, 1993 Good New exchange orders will be processed once your return package is dropped off and scanned by the shipping carrier. The items are clean and ready for their intended use. It is shaped like a fairy-tale book with a gold clasp on the side and when you open it there is a sparkly princess playset! Vintage Polly Pocket Set {Princess Palace Yellow Book} Bluebird 1995 90s toy Polly Pocket Book Compact Princess Figure Sparkle Castle Palace Description: This Polly Pocket is a girl’s dream! Receive 10% off just by signing up! Polly Pocket gold locket - Princess Palace - Keepsake Collection - 1993 Bluebird Toys ⭐️ Please favourite my store, as I add new items all the time ⭐️ This rare 1993 Princess Palace Polly Pocket gold heart shaped locket is super cute and in what I would describe as excellent condition apart from Unfortunately, multiple orders cannot be combined in one package at this time. Duties, taxes, and VAT are not refunded on international returns. It's important to keep up your payments in AfterPay to avoid late fees on any overdue payments! As long as you’re checking out from Google Chrome or Safari you shouldn’t experience any technical errors on the website. Yes of course! Get in touch with our Customer Experience team via email and please be sure to include the following info for our team: Once an order is placed, we're not able to make any changes to the items in the order unfortunately! We'll just remove the items you have returned from your Afterpay payment plan. Privacy Policy and It also has the sliver Exchange orders are not sent until the return has been received and processed by our team. Once your return has been processed, log in to your AfterPay account to check out your new payment schedule! The entire inside shines! Find many great new & used options and get the best deals for Polly Princess Beige Wild Dreams Short Shorts Women’s Size 2 NEW at the best online prices at eBay! If you’re still not having any luck, please send a screenshot of the error message that displays to our Customer Experience team so we can better assist you! Exchanges. CAN MY ORDER BE SENT TO A PO BOX OR APO, FPO, DPO BOX? Product name and code of the missing item ordered found on your order confirmation email, Photo of the parcel if it looks tampered with. makena0694169 commented on 2/3/20 . Please allow at least 6 business days for your return to be processed by our team. You can mark us as SAFE too so that you won’t miss a beat from us in future! Don’t you worry babe! Not to worry! We use a sizing tool to provide a confident recommendation based on what similar shoppers have bought and kept. We're happy to help clarify our return/exchange processing time. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. You have three years from date of issue to use your web credit and a full three years to redeem your voucher! Includes Polly Pocket, Throne, and ring base. Princess Polly Online Pty Ltd 71 Shipper Drive, Coomera, QLD, 4209 PO Box 561, Arundel BC, 4214 QLD, Australia Tel: +61 7 3123 4030 Email: eshop@princesspolly.com.au externe Quellen. We ship from LA so you'll receive your order super fast! Your return will be processed as normal when we receive the items, so you are obligated to submit payment until we have processed your return since AfterPay is a third party company. Jewelry box musical it work ( the princess and prince dancers it don’t move ) Seller assumes all responsibility for this listing. We also offer local returns and have a US-based Customer Experience team ready to help! This includes sale items. Once received, we aim to process your return within 6 business days. Not a problem at all! We'll need to update this with the carrier. If you’re having trouble applying either of these, send a screenshot of the page that displays to our Customer Experience team so we can help! No exchange/return/refund. Polly Plays princess is a Cute little Polly on a Gold Outfit and she sits on her throne when inserted into the ring band. As long as your return has not been received and processed by our Returns team, we are happy to cancel your request and help you resubmit for your preferred return type. 1 - Princess Polly in her pink dress. Why aren't the items I added to my wishlist on the website displaying in the app? polly pocket dolls lot Disney Princess. Free shipping for many products! This is beautiful piece in fantastic condition, no damage, discolouration or fading. I’M HAVING TROUBLE SIGNING INTO MY PRINCESS POLLY ACCOUNT. From there, any payment already made toward the items will be refunded by AfterPay themselves. Princess polly have amazing customer… Princess polly have amazing customer service. Please double check the shipping option you selected. If your return was posted with our Free Returns Label, we'll also deduct $6.95 from the refund amount. 3. Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. You are ${ shippingDifference | money } away from free US shipping. INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. Disney Polly Pocket Princess Doll Lot. The most common reasons are: Firstly, please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Find many great new & used options and get the best deals for Lot of Disney Princess Polly Pocket Doll Dresses at the best online prices at eBay! To contact head office, please use the enquiry form. Once despatched you will receive a tracking number via email for your order! For our international babes, be sure to submit your return on our website and take note of your own tracking information and receipt, as we won't be able to track or monitor this for you! If you're returning items that were purchased using AfterPay, you have the option to cancel your payment plan. Our USA Store is catered to our US customers. Items can be returned within 30 days of delivery for exchange, gift card or refund. My package was delivered, but I haven’t received it! We aim to have all US orders shipped the same business day if placed Mon-Fri before 2:00pm Pacific Time. If you have paid with a gift card and opted to receive a refund, the amount is refunded to the original gift card. Please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Comes with what you see. This will usually be the case if the stock wasn't available when we came to process your order. If this is applicable it will be stated on the product page. The refund will appear back in your account used to make the original purchase in 3-5 business days, depending on your bank’s clearance times. … Offizieller instagram-Account. Princess Polly is a fashion brand that focuses on style and substance, on quality and affordability, creating a range that all young women aspire towards, and one that all young women can afford to become a part of. Your return may delayed in getting back to us due to delays with international carriers. I agree to the terms & conditions and to receive periodic promotional emails. Some process pollys some not. Our customers and our team remain our top priority. If loungewear is for you, we have super cosy and comfy joggers and crop tops made for relaxing. Learn more about this item Shipping and return policies Loading Ready to ship in. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! As long as your return is lodged or initiated within 30 days of receiving your items we can accept returns back for processing. Cut off times for all orders are Mon-Fri 3:00pm Pacific Time. Therefore you will still have to pay $6.95 with Afterpay. Depending on your bank’s clearance times will determine when you will see a refund back to your original payment method. To begin the return process, please submit your International AU Princess Polly order return here. While we can't provide estimates of when items will be back in stock, we encourage you to sign up for restock notifications so that we know you're loving the style and we'll work on getting more in ASAP! 1–3 business days. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. Not to worry, we have a very flexible return policy! We're now very pleased to say, we ship from the USA, with local returns and local customer service here in the USA. We’ll let you know your new order deets via email once processed! Items must be received in original condition - unworn, unwashed, with all tags still attached. Can I combine two orders in one return package? We suggest signing up for a restock notification for the item, and you will be notified via email when the product becomes available again! Uh oh! Shop our signature dresses in satin and slinky ruched fabrics, in a range of mini, midi and maxi lengths, designed to suit every shape and size. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. +1 855-818-1786  (Mon - Fri, 9am - 5pm PST), ${ cartDonation.lightboxDonateButtonCta }, Product name and code of the item ordered found on your order confirmation email, Product name and code of the item received. If you would like to make an exchange, please complete the request when booking the return. Please take note of your own tracking information and receipt as we won't be able to track or monitor this for you. Click here to book a return with US Store, Click here to book a return with AU Store. For all orders shipped to Canada and the UK - import duties and taxes will be paid at checkout. Our USA Store is a totally separate website from our Australian (AUS) Store. For hygiene reasons, some items are non-returnable. Terms of Service apply. Please allow 24 hours for your order to ship from Polly HQ. There is no difference to our returns policy for the return of sale items. If you placed an order and have not received a shipping confirmation email from us after 24 hours, please reach out to our Customer Experience team. We have a strict hygiene standard and these items won’t be accepted back through returns. We'll deduct $6.95 from the refund for use of our return shipping label. Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. Condition is "Used". We do not have record of items in other orders because they will not be linked to that label. Free shipping for many products! Just shoot us an email so we can help! International orders will make their way to customs upon departure and entry into your country, so be sure to give it some time just in case you are not seeing any movement on your package. For our international babes, we’ll get your order out the door within 24 hours. Polly wearing purple and black with red headband, 1989. No discoloration on throne or Polly. Smaller items such as accessories and cosmetics are usually wrapped in bubble wrap or amongst other items of clothing or shoe boxes within your parcel. The Princess Polly returns process is easy! Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. If you booked a return online and used our label, your return was shipped with ground shipping - which can take up to 7-10 business days to reach our returns team. Prices may also vary on both stores. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. Afterpay is a separate company to us, so we can't be sure of the exact reason why your transaction was declined. Gift Voucher codes need to be entered separately. The US app is available in the following app stores: United States, Canada, United Kingdom, Norway, Switzerland, and all of the EU (Austria,  Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), The AU app is available in the following app stores: Australia, China, Hong Kong, Japan, New Zealand, Singapore, and South Korea. You’ll need to place another order or return any unwanted items. International return packages can take 4 weeks or more to reach our facility. Shipped with USPS First Class. And this is due to the import restrictions into these countries … sorry gals! Polly pocket replacement dolls: 1. High quality Princess Holly gifts and merchandise. You can also email our team directly with all of the above to hi@princesspolly.com! Simply opt for the refund when booking your return. Be sure to include the pink flyer with your order number in your package. Light wear and fading 2. along with a 20% discount code!! Our website has been optimized for your shopping experience using these browsers. Polly pocket disney princess lot. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools). Please follow the instructions, depending on your order number. If you originally paid for your order with Afterpay and choose to return an item for store credit, your refund will be issued to a Princess Polly gift card rather than posting back to your Afterpay account. Condition - Sealed with original packaging - Although sealed, the item is not perfect. Light wear and fading. You can still shop from either store. Items must be received in original condition - unworn, unwashed, with all tags still attached. This site is protected by reCAPTCHA and the Google Good overall condition. Can you tell me when something is being restocked? If you don’t have any luck, don’t stress babe! The sizing tool is available on all tops, bottoms, and dresses collections (excluding bodysuits, swimwear, and accessories). Comments for Princess Polly (4) Add Your Comment Submit. All orders are custom made and most ship worldwide within 24 hours. Original shipping fees (if applicable) are non refundable. You do not have sufficient funds available on your card at the time of purchase. Please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form.

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